JWS FAQ - ☏ Free Phone 0800 228 9478

Frequently asked questions -



The cost of a one off boiler service is £74 inc VAT - we offer BoilerCare packages starting at just £6 per month (£72 annually) to help spread the cost, see our BoilerCare page for more details.

We are based in St Helens and cover the surrounding areas;

  • St Helens
  • Wigan
  • Prescot
  • Southport
  • Skelmersdale
  • Ormskirk
  • Formby
  • Liverpool
  • Runcorn
  • Widnes

Yes, we can help you in an emergency, burst or leaking taps and pipes? No hot water? Boiler broken? No problem call us free on 0800 228 9478
If you smell gas phone 0800 111 999 immediately.

Yes, we certainly can replace your boiler, it's what we do best! Your boiler may not always need replacing so its best we check your boiler first and then we can give you the best advice on what to do next.

Signs of ageing boiler
  • Your energy bills are more expensive
  • Your boiler keeps breakdown
  • Noisy boiler and radiators
  • Your boiler has a yellow flame instead of a blue flame
  • Your boiler has a strange smell when it’s on

Your boiler should last up to 15 years providing it has been serviced annually, if your boiler is older than 15 years you should think about investing in a replacement boiler, as we are Worcester Bosch Accredited we can offer up to 10 year warranties on selected boilers.

Signs of ageing boiler
  • Your energy bills are more expensive
  • Your boiler keeps breakdown
  • Noisy boiler and radiators
  • Your boiler has a yellow flame instead of a blue flame
  • Your boiler has a strange smell when it’s on

Your boiler should be serviced every year. An annual service can be enough to keep your boiler in good working condition and prolong its life.
To keep your boiler in warranty, you must service it annually.

Yes, you can contact us out of our normal hours for emergencies only, but you can send us a message anytime and we will respond to you as quickly as we can.

Our opening times are;

  • Monday - 9:00 - 17:00
  • Tuesday - 9:00 - 17:00
  • Wednesday - 9:00 - 17:00
  • Thursday - 9:00 - 17:00
  • Friday - 9:00 - 17:00
  • Saturday - 9:00 - 17:00
  • Sunday - Closed

Yes, we are gas safe, our number is 206014 please check it here!
You must always make sure whoever is working on your gas appliances are gas safe registered!

This is always a difficult question to answer, the cost of a new boiler can vary a lot as each home and building is different, it’s better for us to understand your heating needs and we can give you the best advice on what to do next, please book your free personalised quote with us.

Yes, our call out charge is £48 inc VAT to fix for the first hour, if you are one of our BoilerCare Plus or BoilerCare Ultra customers you have free unlimited call outs. We do provide free quotes for all repairs and installations.